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Staff at the Uganda Revenue Authority are now working by hand after bosses cut ties with an Indian company that ran the tax database and reconciliation systems. An internal memo shows management ended the contract because they called the foreign support too costly, then switched everything to pen and paper overnight.
Insiders describe sleepless nights and huge backlogs as officers check payment records line by line, a job the digital setup used to finish in seconds. Tax confirmations are slowing down, and both ordinary payers and clearing agents are already complaining about delays and system hang-ups. One user said payments sometimes take forever to show up.
Tensions boiled over during the handover, with claims that a senior official even threatened to shoot a member of the Indian team over access rights. Soon after, the authority brought in a local replacement firm that some inside sources say has links to powerful people at URA but lacks the skill to handle the complex work. Critics argue this move traded expertise for loyalty and may end up costing more in lost time and trust.
For taxpayers, the mess means slower refunds, delayed clearances, and growing frustration at a body that collects trillions every year. It also spotlights bigger worries about how public institutions handle technology and whether cost-cutting excuses hide other motives. Pressure is building inside the authority to fix the problems fast before the pile-up gets worse and hurts government revenue even more.
